Returns: We accept returns within 2 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. You must provide proof of purchase or order details when requesting a return.
Refunds: Once we receive the returned item and it is inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 7 business days. Please note that shipping costs are non-refundable.
Return Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will assess the situation and provide instructions for returning the item or arranging a replacement or repair, as applicable.
Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you may return it as per our return policy and place a new order for the desired item.
Exceptions: Certain items, such as perishable goods or customized products, may not be eligible for return or refund unless they are damaged or defective. Please contact us for further information or clarification regarding specific product categories.
Customer Support: If you have any questions or need assistance with the return or refund process, please contact our customer support team at support@Istaah.com.in We are here to help and ensure your satisfaction.
SHIPPING AND DELIVERY POLICY
- Please note that the free shipping policy will apply only if specified so as part of promotional campaigns or special offers
- Please note our shipping policies as below
- A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
- If the ordered item is in stock, it will be packed and dispatched from our warehouse within 1 to 3 working days. and the product will be delivered with in 1 to 4 working days from the date of dispatch.
- However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
- Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm.Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
- As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.
- For any further clarifications, please contact us at support@Istaah.com